Influencing Positive Change in Quality & Delivery Through Training
When Andrea Cracraft joined PSI in 2013 as Director, Clinical Operations, North America, there were only a handful of clinical operations team members in the region. Together with a dedicated team, she and colleagues worked tirelessly creating systems and processes to ensure the growth of an efficient department and has since witnessed its incredible growth to well over two hundred team members.
After helping to build the local team, she and two other colleagues created the Oncology for Monitors program in 2017. With this program’s success, the team identified a need to improve the quality and delivery methods for training. To help meet that need on a global level, Andrea was promoted in 2020 to Director, Clinical Operations, Global Training where she manages a group of talented team members dedicated to creating various training programs and raising the bar for excellence in training here at PSI.
Throughout her career with PSI, Andrea has worked on many exciting projects with countless colleagues around the world. One especially impactful project is the product of her collaborative work to create oncology indication training for Clinical Operations. Together with the Master Trainer Unit, therapeutic area training is now offered in five different indications, specifically targeted to monitors. The Master Trainer unit has created more than 67 interactive and simulated tutorials, 17 training programs and workshops, and a successful mentorship program.
These programs are great examples of how PSI strives to ensure that team members are prepared to be successful in their careers and have the best training possible to provide quality service to clients.
Andrea shares that she doesn’t know of another CRO where the owners work alongside the employees. “PSI’s owners truly want employees to have a career at PSI, and support their growth and development,” she says. “They care about our well-being and invest a considerable amount into programs, training, and activities that will increase employee satisfaction.”
Being a part of a company where colleagues work together with the goal of finding treatments that may positively affect or extend someone’s life is a fact that gives Andrea a great source of pride.
“I’m proud to work for a company that cares so much for their employees. A company that nurtures the environment that every patient counts, of being in it altogether, being accountable for your personal actions and responsibilities, being excellent at your job, but still maintaining humility, and being responsible to deliver results in a timely manner.”
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