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Heather Thompson, Site Support Specialist, is focused on helping PSI to meet the growing demand for technical and operational expertise in gastroenterology in clinical research. A board-certified nurse practitioner with more than 15 years of gastroenterology experience (focused heavily on Crohn’s disease and ulcerative colitis), she has provided a wide range of patient-centered gastroenterology care in outpatient, emergency department, and inpatient settings and primarily managed a large population of inflammatory bowel disease patients (most of which were on biologic therapy), including routine office visits, medication selection, tracking laboratory testing, and procedure follow-up to track patient progress and disease progression/remission. She also has five years of experience conducting training, discussing disease processes, and providing education on clinical trials for the medical community. She served as the regional nurse practitioner speaker in the pharmaceutical industry from 2017 to 2022, focusing on biologic therapy.

Heather assists Project Management with study design and the creation of manuals, training materials, and study forms, as well as presenting at Investigator Meetings. Throughout the study, she is responsible for developing technical project tools, including site and project team training tools; identifying and tracking critical project issues; and assisting assigned CRAs with technical issues. Heather utilizes her clinical knowledge in working with multiple departments across the study lifecycle and is a critical resource for scientific and operational expertise to our Business Development, Project Management, and Clinical Operations Departments.